Privacy policy

Last updated: 25 October 2026

Plain-language summary

We collect account, pet and usage data to run the app and website.
We use data to provide features, support, security and legal compliance.
We share data with service providers and partners only as needed.
We keep data only as long as needed for the purposes above.
You can access, correct or delete data — see account deletion.

1. Who we are

DS INNOVATIVE TECHNOLOGY SDN BHD ("Cutelah", "we", "us") operates the Cutelah mobile apps and cutelah.com. Contact: [email protected].

2. What we collect

Account data (name, phone, email), pet profiles and health records you enter, photos and documents you upload, device and usage data, and communications with support.

3. How we use data

To provide and improve the service, send reminders, verify documents, process partner orders, prevent fraud, comply with law and respond to requests.

5. Retention

We keep data while your account is active and for a reasonable period after deletion unless law requires longer retention (e.g. financial records).

6. Your rights (PDPA)

You may request access, correction, withdrawal of consent and complaint to the Personal Data Protection Commissioner subject to applicable law.

7. Security

We use technical and organisational measures appropriate to the risk. No method is 100% secure.

8. Children

Cutelah is not directed at children under 13 without parental consent.

9. Changes

We will post updates on this page with a new last-updated date.