How can we help?
- Account
- Pets
- Verified
- Licence
- Partners
- Privacy
Account and sign-in
How do I sign in?
Use your phone with OTP or password, or continue with Google or Apple where available.
I forgot my password
Tap Forgot password on the login screen and follow the SMS or email steps.
Pets and records
Can I add more than one pet?
Yes. Each pet has its own profile, documents and reminders.
Who can see my documents?
Only you unless you share your QR page, which shows verified fields only.
Verified and QR
How long does verification take?
Most reviews complete within a few business days. You will get a notice in the app.
Can I turn off the public QR?
You control sharing from the app. Revoked or expired verifications stop showing records.
Dog licence
Does Cutelah pay my licence fee?
No. We link to your council portal and store your details for reminders.
Partners
Can I sign up myself?
Partner accounts are created by our team after we verify your business.
Privacy and deletion
How do I delete my account?
See the account deletion page for in-app steps and email options.